After my initial meeting with HVAC Service I had really high hopes and thought these guys were going to be my HVAC go to company. However, it did not pan out this way whatsoever. Initial estimate meeting - This was the initial meeting I thought I found the go to company. Alberto was friendly, punctual, and knowledgeable. I asked some very basic questions and Alberto was able to explain the why's and why not's of each of my questions. Overall I felt really comfortable with Alberto and was extremely impressed. Then it goes all downhill..... Alberto said they were busy but could either install on the upcoming Saturday. We were going to be out of town and said unfortunately that day did not work. He then proposed the upcoming Tuesday as a possible solution, but just had to confirm with another appointment. I said great. I will review the estimate and call your office to confirm I want to move forward with the install. Within 1-hour of Alberto leaving (probably more like 30 minutes) I called the office to confirm I wanted to move forward with the install and to please confirm that Tuesday will be the install day. The lady on the phone said that she will get in touch with Alberto and call me back. This was on a Friday. On Monday I had not received a call from HVAC Service so I called to follow up. The lady on the phone said they were not able to secure a crane for Tuesday and that the install would not be taking place. Fine, no problem I understand. Two weeks go by and no phone call from HVAC Service regarding install date, or any update at all. I call them to check in to see if they have put me on the schedule and when I can expect to have the AC installed. You can tell by the discussion I had with the lady on the phone that they completely forgot about me and have not scheduled anything. She says she needs to get in contact with the owner because she has no idea on the availability of the crane. I was told that she would call me back by the end of the day with an update. Surprise, surprise, no phone call. I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner. By this time, I am starting to get frustrated because I am starting to get the run around. I question her if I am even on the schedule or if they attempted to schedule a crane. She says they are extremely busy and that she does not know. So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line. No answer. I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point. Monday the following week, no phone calls, or follow up. I call to get an update and am told that they cannot install my system because they don't have time. I ask what does that mean, one year? One week? Until the end of summer they say. What does that mean I ask? They say at the end of September. I say thank you for wasting 1 month of my time. How could they have served me better without serving me? 1. Be honest and let me know as soon as possible that the install was going to be delayed and probably not happen until the end of summer. Don't waste a month of my time. I could have reached out to a different company in the time I was waiting for them. 2. Communicate! the thing that upsets me the most is I was the one making all the calls to them. Not once did they ever call me to say we have not forgot about you, or this is what is happening. 3. Provide recommendations on other contractors who could have helped me once they realized they were too busy. I am pretty disappointed it came to this review because I really liked this company and wanted to do work with them. It is a family run business, and reminded me of the HVAC business my dad owned. Beware once you are the one that has to start calling them for updates, or to follow up; your time is probably best served by calling a different contractor.
Got to say that I am very pleased with their work. The knowledge of the technician was on the spot. She was very professional at all times sharing her expertise and advice with me. Going further, I have hired some other pro's from this website to fix my AC and none them identified a faulty connection on the AC blower control board as my technician from Superior AC did. The price for the repair was fair, no overpricing at all. I am pretty sure that I will call them again and definitively recommend them. Thanks!! Aurelio
Service Experts Heating and Air Conditioning was founded on the basis of providing customers with the best heating and cooling practices in the industry. Since its inception, Service Experts has been dedicated to community, providing the top of the line HVAC products and services in your area. If you want more information about your local HVAC leaders, call us at 866-397-3787 or set up an appointment with us online.
Poor dehumidification can also be caused by excessive humidity in the home. This may be caused by water leaks or open windows during humid periods or by a lack of proper condensate drainage from your evaporator coil in the furnace's plenum. A properly functioning cooling unit produces condensate and drains it away. If your unit is not producing condensate its cooling and dehumidification functions are not working properly.
The manufacture and use of CFCs has been banned or severely restricted due to concerns about ozone depletion (see also Montreal Protocol). In light of these environmental concerns, beginning on November 14, 1994, the U.S. Environmental Protection Agency has restricted the sale, possession and use of refrigerant to only licensed technicians, per rules under sections 608 and 609 of the Clean Air Act.
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HVAC equipment is estimated to last about 15 to 20 years. Yet over the years, parts go out and need to be repaired. Heat sensors, exchangers, and ducts can become worn out. Air conditioning motors may need repairing from time to time. For repairs to your heating and air conditioning systems, and even general maintenance, let HomeAdvisor help. Enter your zip code and let us connect you with prescreened HVAC repair services near you.
Outside of your home is an outdoor unit, which is called a condenser. Inside the condenser is a compressor, a condenser coil, and a large fan. The compressor pumps cool refrigerant to an evaporator coil located either in the air handler or just outside the furnace. The evaporator coil gets really cold so that when the blower or furnace pushes warm air past it, the air is cooled. This cool air is then distributed throughout your home through a series of air ducts. Heat is absorbed by the evaporator coil, which warms the refrigerant moving through the coils. This warm refrigerant is then pumped back outside to the condenser coil, where a giant fan cools it off allowing the warm air to escape. This cycle is repeated until your thermostat detects that your home has reached the temperature you set it to.
Circulating refrigerant vapor enters the compressor, where its pressure and temperature are increased. The hot, compressed refrigerant vapor is now at a temperature and pressure at which it can be condensed and is routed through a condenser. Here it is cooled by air flowing across the condenser coils and condensed into a liquid. Thus, the circulating refrigerant removes heat from the system and the heat is carried away by the air. The removal of this heat can be greatly augmented by pouring water over the condenser coils, making it much cooler when it hits the expansion valve.
If the air conditioner on your thermostat set low, and you aren't feeling cool air, it could be that debris is blocking the condenser. Check on your system outside and remove any tree branches or leaves from around it. Debris can easily obstruct air flow, so make sure the area around your air conditioning unit is clean and trimmed back. Make sure your filter is clean. A buildup of dirt and dust can cause poor air circulation.
If the condenser coils are clogged, the compressor can overheat and shut down. You’ll experience intermittent periods of minimal cooling, followed by no cooling. Even if you’re “sure” the condenser coils are clean, clean them again. Turn off the power. Flip the air conditioning service and furnace circuit breakers in your main electrical panel to the “Off” position. Next, turn off the power switch right at the furnace or air handler. Then yank the disconnect block (Photo 1) and clean the condenser coils (Photo 2). If the air conditioning service still doesn’t work properly after you’ve cleaned the condenser coils, installed a new filter and opened all the supply vents, proceed with the following repairs.