After my initial meeting with HVAC Service I had really high hopes and thought these guys were going to be my HVAC go to company. However, it did not pan out this way whatsoever. Initial estimate meeting - This was the initial meeting I thought I found the go to company. Alberto was friendly, punctual, and knowledgeable. I asked some very basic questions and Alberto was able to explain the why's and why not's of each of my questions. Overall I felt really comfortable with Alberto and was extremely impressed. Then it goes all downhill..... Alberto said they were busy but could either install on the upcoming Saturday. We were going to be out of town and said unfortunately that day did not work. He then proposed the upcoming Tuesday as a possible solution, but just had to confirm with another appointment. I said great. I will review the estimate and call your office to confirm I want to move forward with the install. Within 1-hour of Alberto leaving (probably more like 30 minutes) I called the office to confirm I wanted to move forward with the install and to please confirm that Tuesday will be the install day. The lady on the phone said that she will get in touch with Alberto and call me back. This was on a Friday. On Monday I had not received a call from HVAC Service so I called to follow up. The lady on the phone said they were not able to secure a crane for Tuesday and that the install would not be taking place. Fine, no problem I understand. Two weeks go by and no phone call from HVAC Service regarding install date, or any update at all. I call them to check in to see if they have put me on the schedule and when I can expect to have the AC installed. You can tell by the discussion I had with the lady on the phone that they completely forgot about me and have not scheduled anything. She says she needs to get in contact with the owner because she has no idea on the availability of the crane. I was told that she would call me back by the end of the day with an update. Surprise, surprise, no phone call. I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner. By this time, I am starting to get frustrated because I am starting to get the run around. I question her if I am even on the schedule or if they attempted to schedule a crane. She says they are extremely busy and that she does not know. So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line. No answer. I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point. Monday the following week, no phone calls, or follow up. I call to get an update and am told that they cannot install my system because they don't have time. I ask what does that mean, one year? One week? Until the end of summer they say. What does that mean I ask? They say at the end of September. I say thank you for wasting 1 month of my time. How could they have served me better without serving me? 1. Be honest and let me know as soon as possible that the install was going to be delayed and probably not happen until the end of summer. Don't waste a month of my time. I could have reached out to a different company in the time I was waiting for them. 2. Communicate! the thing that upsets me the most is I was the one making all the calls to them. Not once did they ever call me to say we have not forgot about you, or this is what is happening. 3. Provide recommendations on other contractors who could have helped me once they realized they were too busy. I am pretty disappointed it came to this review because I really liked this company and wanted to do work with them. It is a family run business, and reminded me of the HVAC business my dad owned. Beware once you are the one that has to start calling them for updates, or to follow up; your time is probably best served by calling a different contractor.
I originally took off one star because of the SNAFU with getting the part ordered. When Alberto called me on the phone he admitted the person had "gotten busy with other things" and apologized. THAT was taking the high road and I was impressed by that. Sadly, for reasons I won't guess at, Alberto has decided to take the low road in his comments and imply that they got the part as quickly as possible. Well, we called at 2:30 so did someone spend six and a half hours finding the part?? That seems very doubtful. As for the price I think my review was fair in stating what value we got for what I deemed to be a slightly higher price than others might charge. I did not take any stars off for the price, and still am not, but I am taking another star off because of Alberto's comments, which are deceptive and not the same thing he told me in person. Alberto, I suggest you stick with the high road in the future.
Before you service an air conditioner, make sure the unit is turned completely off by unplugging or shutting off the circuit breaker. Then, rake off any debris from the unit and use a soft brush to remove dirt from the outside cover. If the small copper pipe connecting the unit to the house feels hot, the unit’s coils likely needs to be washed. Remove the outside cover, cover the motor and wiring with a plastic sheet, and hose down the fins, coils, and inside of the unit. Finally, replace the cover when you’re done.
The use of furnaces, space heaters, and boilers as a method of indoor heating could result in incomplete combustion and the emission of carbon monoxide, nitrogen oxides, formaldehyde, volatile organic compounds, and other combustion byproducts. Incomplete combustion occurs when there is insufficient oxygen; the inputs are fuels containing various contaminants and the outputs are harmful byproducts, most dangerously carbon monoxide, which is a tasteless and odorless gas with serious adverse health effects.
Central home air conditioner service systems consist of two major components: a condensing unit that sits outside your house, and the evaporator coil (often referred to as an A-coil) that sits in the plenum of your furnace or air handler. The refrigerant in the A-coil picks up the heat from your home and moves it to the outdoor condensing unit. The condensing unit fan blows outside air through the condensing coil to remove the heat. The condensing unit houses the three parts replaceable by a DIYer: the contactor, the start/run capacitor(s) and the condenser fan motor. The condensing unit also houses the compressor, but only a pro can replace that. The A-coil has no parts that can be serviced by a DIYer.
Beyond changing the air filter on a regular basis, one of the best ways to ensure your home's HVAC system is operating at peak efficiency is to have a qualified professional HVAC contractor tune up the system on a biannual basis. Energy Star recommends scheduling your system tune-up around the beginning of daylight savings time in the fall and its end in the spring. It's an easy way to remember to have your system serviced before the peak heating and cooling seasons. A standard tune-up is likely to cost you between $70 and $100, but it's money well spent.
The customer service person on the phone was very pleasant. About an hour later a technician arrived even though it was 9pm at night. The technician seemed very experienced and thorough. He found the problem right away, but spent additional time looking over the entire system to make sure nothing else was causing other problems. He then explained the repair and gave me the price to make the repair, and asked for approval before moving ahead with the repair. The price was very reasonable, and it was repaired within an hour. I highly recommend AND Services!
We service, repair and install most every type of hvac system whether it’s gas, electric or oil, on hvac systems (furnaces, heatpumps air conditioning untis and boilers) by Trane, Bryant, York, Goodman, Lennox, Rheem, Panasonic, Fujitsu and many more. Our service area is mainly around the I-97 to Rout 32 corridor specifically Annapolis, Crownsville, Severna Park, Millersville, Gambrills, Crofton, Odenton, Severn, Fort Meade, Jessup, Elkridge through Columbia, MD.
At BGE HOME, our customers trust our courteous and knowledgeable technicians to repair the most sophisticated heating and air conditioning system breakdowns. Every BGE HOME technician is licensed in their trade and adheres to a stringent in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every heating and air conditioning repair with the highest level of quality.
In addition to the information below, see these two articles for the general care and maintenance of your air conditioner: Preparing Your Air Conditioner for Summer and How to Replace Furnace & AC Filters. Most noteworthy, you should replace the filters at least twice a year, before the heating and cooling seasons. For information on furnace problems, please see Furnace Not Working.
An air conditioner's filters, coils, and fins require regular maintenance for the unit to function effectively and efficiently throughout its years of service. Neglecting necessary maintenance ensures a steady decline in air conditioning performance while energy use steadily increases. Check out our Energy Saver 101 Infographic: Home Cooling for more ways to help improve your comfort and the efficiency of your air conditioner.
Serving the entire High Desert and Inland Empire areas - we are about quality service - giving the customer the best options - and delivering what they want. We are a small fully licensed and insured company specializing in residential heating and air conditioning. We are a small fully licensed and insured company specializing in residential and light commercial heating and air conditioning.
A home that is too dry in the winter can affect the health of your entire family, causing itchy skin, chapped lips, and aggravating allergies and colds. A whole-home humidifier improves the air quality of your home by adding water vapor through your HVAC system. Having Brubaker Inc. install a humidifier to your HVAC system is a simple step that adds immediate relief and comfort throughout your home.
Before we get into the different AC repairs and replacements that John Moore offers, it’s important to understand the basic operating principles of your AC system. There are two types of systems: electric and natural gas. Electric AC systems use an air handler to blow air through your home while natural gas systems use a furnace. Both furnaces and air handlers are typically located in the attic.
Installation—Having your HVAC systems installed by a professional is extremely important to prevent any future problems or needless repairs. Our professionals at Service Experts Heating & Air Conditioning can also help you choose what size equipment is appropriate for your house. Selecting a system that is too large or small can impact efficiency and add to your energy bills.