“Robinson Air = top notch professionals. Mike was personable, knowledgeable, timely, thorough, and left me with a hard copy of prioritized recommendations and his explanations of HVAC needs I may have in the future. I was very impressed with being shown a tablet picture of a possible problem. It was so refreshing to have the service and all phone interactions handled so well and smoothly…thank you for taking the “angst” out of this kind of service call. My hat is off to you and I will happily recommend you to family and friends. Thank you!!!”
The contactor (relay) and start/run capacitor(s) (see illustration below) fail most often and are inexpensive. So it’s a safe bet to buy and install those parts right away, especially if your air conditioning service unit is older than five years. The condenser fan motor can also fail, but it runs about $150 — hold off buying that unless you’re sure that’s the culprit.
Waited a week for technician who showed up for less than 15 minutes and told me that my air filters were dirty and I needed to experiment with thermostats to be comfortable. Thermostat shows temp at 75 when set on 71. Did what he instructed and still had problems when I realized unit was short cycling. When I called technician he told me I would have to place a new request for service. He gave me the office number and hung up on me. By the time I called office he had called in and said he refused to come back out. The operator would not give me business owners name and could not tell me why technician refused to return although they did say they would refund the fee for service call. Telephone rep yelled at me.
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