Brubaker Inc. is a registered Pennsylvania home improvement contractor (license #4191) and holds property and workers’ compensation insurance at levels appropriate not merely for residential work, but also for commercial and industrial projects. Brubaker Inc. is a member of the Lancaster County Code Association, the ABC Keystone Chapter, and The Lancaster Chamber of Commerce & Industry. This means you can trust that we are committed to providing the highest level of service to our community.
As for parts prices, we are a business and factor in profit and overhead into our pricing structure, and frequently research other companies to be sure we are competitive, which we are. Jody, you did not pay $400 for labor, you paid $489 for a flat rate repair which included, travel, labor, diagnostics, parts, tax, shipping, truck charge, fuel charge, overtime rate, profit and overhead. As for the time of the actual repair, if it had taken 2 or 3 hours the cost would have still been the same $489.
I called HVAC on a Saturday morning to come and look at the A/C. The woman answering the phone told… I called HVAC on a Saturday morning to come and look at the A/C. The woman answering the phone told me that she would call the technician and call me back with a service window of when he would be there. Hours later, she still hadn't called back. When I called back to follow up, the new lady answering the phone told me the original woman had given me miss information. They were a call center and could only text the technician (who of course was supposed to be hadn't called me back)! She texted him again and when he finally called back, he told me I'd have to make an appointment for Tuesday! What's the point of after-hours emergency A/C service if I have to wait until three days later and have them come during normal business hours?! Unbelievably poor service! Read more
After one company just took a cursory glance at our A/C and found nothing wrong, I called HVAC. I called them mostly based on Michael W's post on 8/10/14 where he told us the owner, Alberto, took his feedback and took it SERIOUSLY. That speaks VOLUMES to anyone who has been around long enough to know the characteristics of the serious players are and those who are the wannabes.
Service Experts Heating and Air Conditioning was founded on the basis of providing customers with the best heating and cooling practices in the industry. Since its inception, Service Experts has been dedicated to community, providing the top of the line HVAC products and services in your area. If you want more information about your local HVAC leaders, call us at 866-397-3787 or set up an appointment with us online.