Second, there are the diagnostics involved as well as the return trip to effect the actual repair. What about the hidden costs such as having the part picked up at the supplier, was this considered? As for the parts manager at our shop having wasted time tracking the part down, it often happens that we have to contact several suppliers to find parts especially during the recent cold spell when so many suppliers were out of stock of even the most common service items due to demand being so high.
I even asked if this is something they don't do, as in services on a Saturday night. I was told by the receptionist that they do and I would just be ok calling another company if they is not part of their services. They again assured me someone WILL call me in 10 mins. Well, unless their definition of 10 mins is never, then they got it wrong as I am still waiting to be called 5 days later.
2) Keep your coils clean. The AC coils and fins on the outside of your unit need to be kept clean and clear of obstructions. Leaves and other debris sometimes accumulate around your unit. If obstructions are present, your unit must work harder to function than it should. You can clean your unit with a regular garden hose and a broom. Do not use a pressure washer, as the strong spray could cause harm to your system. A little bit of housekeeping in this regard goes far toward keeping your air conditioner working optimally.
Your HVAC professional can also help you verify that your system is properly matched by providing you with an AHRI Certificate of Certified Product Performance upon request. The certificate verifies that the outdoor unit (condenser) and the indoor unit (evaporator) combination has been certified as a matched system by the Air Conditioning, Heating and Refrigeration Institute (AHRI). For higher efficiency systems, this certification may help you obtain a rebate from your utility or local municipality, if you have to replace your unit in whole or in part. Not all areas offer a rebate, but your technician will likely be able to provide information about the certification process. Fees for performing this certification vary, but generally are relatively inexpensive.
I called HVAC on a Saturday morning to come and look at the A/C. The woman answering the phone told… I called HVAC on a Saturday morning to come and look at the A/C. The woman answering the phone told me that she would call the technician and call me back with a service window of when he would be there. Hours later, she still hadn't called back. When I called back to follow up, the new lady answering the phone told me the original woman had given me miss information. They were a call center and could only text the technician (who of course was supposed to be hadn't called me back)! She texted him again and when he finally called back, he told me I'd have to make an appointment for Tuesday! What's the point of after-hours emergency A/C service if I have to wait until three days later and have them come during normal business hours?! Unbelievably poor service! Read more
We live in a recently completed townhouse that was built with double-wall construction. That construction method was touted by the builder as what would keep sound from penetrating between the units. But we can hear the next door neighbors' TV and stereo, and sometimes voices and even snoring, through the wall. While sometimes it's the volume, mostly it's the bass sounds coming through the wall. They say they don't hear us, but we keep our bass turned down. They crank up the bass, and they are not going to change that. They also are not going to do anything construction-wise to help from their side. What is the best way for us to try to block the low frequency/bass sounds from penetrating the existing wall into our side?
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