After my initial meeting with HVAC Service I had really high hopes and thought these guys were going to be my HVAC go to company. However, it did not pan out this way whatsoever. Initial estimate meeting - This was the initial meeting I thought I found the go to company. Alberto was friendly, punctual, and knowledgeable. I asked some very basic questions and Alberto was able to explain the why's and why not's of each of my questions. Overall I felt really comfortable with Alberto and was extremely impressed. Then it goes all downhill..... Alberto said they were busy but could either install on the upcoming Saturday. We were going to be out of town and said unfortunately that day did not work. He then proposed the upcoming Tuesday as a possible solution, but just had to confirm with another appointment. I said great. I will review the estimate and call your office to confirm I want to move forward with the install. Within 1-hour of Alberto leaving (probably more like 30 minutes) I called the office to confirm I wanted to move forward with the install and to please confirm that Tuesday will be the install day. The lady on the phone said that she will get in touch with Alberto and call me back. This was on a Friday. On Monday I had not received a call from HVAC Service so I called to follow up. The lady on the phone said they were not able to secure a crane for Tuesday and that the install would not be taking place. Fine, no problem I understand. Two weeks go by and no phone call from HVAC Service regarding install date, or any update at all. I call them to check in to see if they have put me on the schedule and when I can expect to have the AC installed. You can tell by the discussion I had with the lady on the phone that they completely forgot about me and have not scheduled anything. She says she needs to get in contact with the owner because she has no idea on the availability of the crane. I was told that she would call me back by the end of the day with an update. Surprise, surprise, no phone call. I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner. By this time, I am starting to get frustrated because I am starting to get the run around. I question her if I am even on the schedule or if they attempted to schedule a crane. She says they are extremely busy and that she does not know. So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line. No answer. I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point. Monday the following week, no phone calls, or follow up. I call to get an update and am told that they cannot install my system because they don't have time. I ask what does that mean, one year? One week? Until the end of summer they say. What does that mean I ask? They say at the end of September. I say thank you for wasting 1 month of my time. How could they have served me better without serving me? 1. Be honest and let me know as soon as possible that the install was going to be delayed and probably not happen until the end of summer. Don't waste a month of my time. I could have reached out to a different company in the time I was waiting for them. 2. Communicate! the thing that upsets me the most is I was the one making all the calls to them. Not once did they ever call me to say we have not forgot about you, or this is what is happening. 3. Provide recommendations on other contractors who could have helped me once they realized they were too busy. I am pretty disappointed it came to this review because I really liked this company and wanted to do work with them. It is a family run business, and reminded me of the HVAC business my dad owned. Beware once you are the one that has to start calling them for updates, or to follow up; your time is probably best served by calling a different contractor.
Our Technicians are NATE Certified, licensed TACLA00078831E, and will arrive in vehicles fully stocked so that the repair can be done the same day. When it comes to system performance, we are the pros. We have had extensive training in residential and commercial air balancing which means we can dial in your system to perform at maximum levels. We specialize in home or business air conditioning service and repair.
We believe in building trust and bringing you value for every dollar you spend. Our proven Enhanced Services Program does just that, providing all of the benefits of a full service maintenance program with none of the draw backs. Our transparent process has no pre-existing issue limitations, no equipment or component exclusions, and ensures you receive value for every dollar of your budget.
Some systems include an "economizer mode", which is sometimes called a "free-cooling mode". When economizing, the control system will open (fully or partially) the outside air damper and close (fully or partially) the return air damper. This will cause fresh, outside air to be supplied to the system. When the outside air is cooler than the demanded cool air, this will allow the demand to be met without using the mechanical supply of cooling (typically chilled water or a direct expansion "DX" unit), thus saving energy. The control system can compare the temperature of the outside air vs. return air, or it can compare the enthalpy of the air, as is frequently done in climates where humidity is more of an issue. In both cases, the outside air must be less energetic than the return air for the system to enter the economizer mode.
If your unit needs more than two pounds or charged more than once a year it is recommended you have a refrigerant leak check done to your system. You most likely have a serious refrigerant leak and it needs to be repaired. Leaking units do not operate efficiently; take their toll on the environment, and can cause serious HVAC mechanical problems in the future. Lastly, a good HVAC service tech will attempt to find the refrigerant leak within the hour’s air conditioning service you are paying for in addition to the refrigerant charge.
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BIG THANK YOU for being honest, and advising us that for some reason the fuse/switch was in the reverse position so the AC unit would not properly turn on. The unit turned back on immediately, and began cooling the house. And then providing advice that the AC/Heating system needed some TLC, and giving us options to save money by purchasing a maintenance plan that included the filters plus cleaning services since we were already being charged for the service today.
The Environmental Protection Agency (EPA) requires that all technicians who open a system containing a controlled refrigerant be certified to do so. There are four levels of certification, one of which is a “universal” certification to allow the HVAC technician to work on any type of equipment containing refrigerant. Your HVAC technician should be certified as “Level II Certified” at a minimum or, preferably, “Universal Certification” to work on your central air conditioner. Obtaining this certification information from your professional HVAC technician may be required in the event you are working with a realtor to sell your home. Costs for certification average $40-$240.
Additionally, new technology and government requirements are pushing manufacturers to build more energy efficient HVAC equipment. January 2006 we observed the end of 10 SEER units with 13 SEER air conditioning units mandated by the government. This only makes sense; however, with the higher efficiency, there comes complexity in the technology engineered into the equipment. A problem can be difficult to troubleshoot and diagnose and may require more time than the lower efficiency, less complex units.
If your AC doesn’t turn off when room temperature reaches the temperature set on the thermostat, the problem is generally occurring either at the thermostat or in the electrical system that runs the outside condensing unit. You can use the AC’s circuit breaker to shut off the unit, but that should not be a permanent solution—circuit breakers are not designed to be used like light switches.
As for the price I think my review was fair in stating what value we got for what I deemed to be a slightly higher price than others might charge. I did not take any stars off for the price, and still am not, but I am taking another star off because of Alberto's comments, which are deceptive and not the same thing he told me in person. Alberto, I suggest you stick with the high road in the future.
Poorly maintained water cooling towers can promote the growth and spread of microorganisms, such as Legionella pneumophila, the infectious agent responsible for Legionnaires' disease, or thermophilic actinomycetes. As long as the cooling tower is kept clean (usually by means of a chlorine treatment), these health hazards can be avoided or reduced. Excessive air conditioning can have a negative effect on skin, causing it to dry out, and can also cause dehydration.
Some service providers may recommend repairs and maintenance tasks that are not needed. A savvy consumer who has researched how an HVAC system works and is familiar with most common maintenance tasks will quickly know the difference between necessary tasks and add-on services that drain the wallet. If a heating or cooling problem occurs, appliance service manuals typically contain troubleshooting tips and other information that may be helpful in identifying or even resolving the problem without calling a repairman. Online HVAC guides may also be helpful to a consumer who wishes to become more familiar with how an HVAC system works and potential signs of disrepair.
Jiffy Lube does not recommend servicing systems with detected leaks or damage. The Jiffy Lube AC service is designed for periodic maintenance rather than AC repair, but rest assured Jiffy Lube can recommend the next steps to be taken to get your AC system up and running. Early detection of leaks or damage to your vehicle AC system can save you time and money, keeping you and everyone in your vehicle cool and worry free.
Service Experts Heating and Air Conditioning was founded on the basis of providing customers with the best heating and cooling practices in the industry. Since its inception, Service Experts has been dedicated to community, providing the top of the line HVAC products and services in your area. If you want more information about your local HVAC leaders, call us at 866-397-3787 or set up an appointment with us online.