Denver HVAC Repair

My mom just received service from this company. She paid $609 to have her frion replaced. After two uses the AC stops working. A young rep comes out to the house again and notifies her that her entire AC unit and furnace need to be replace for just shy of ten grand, though when her frion was refilled she was told that her system should last another five years. When they came back to tell her how her entire system needed to be replaced, they were generous enough to offer her a $300 credit on the nearly $10,000 estimate of replacing the entire system that was working fine until they touched it. My best assumption would be that there is a mishap with the system is due to their negligence. Id suggest using another company other than these scam artists.
Throughout the coldest months of winter—especially in North America—a heating system repair is probably not something you want on your mind, but it likely will be if you need it on a bone-chilling day. You are in luck though, because Service Experts Heating & Air Conditioning is committed to doing expert quality furnace and heat pump repair, maintenance and installation through North America. It’s our job to make sure you are left with complete comfort in your home.
Before selecting the installation location of air conditioner, several main factors need to be considered. First of all, the direction of air flow from the indoor units should not fall on the place of rest or work area. Secondly, there should not be any obstacles on the way of the airflow that might prevent it from covering the space of the premises as much as possible. The outdoor unit must also be located in an open space, otherwise the heat from the house will not be effectively discharged outside and the productivity of the entire system will drop sharply. It is highly advisable to install the air conditioner units in easily accessible places, for further maintenance during operation.
I even asked if this is something they don't do, as in services on a Saturday night.  I was told by the receptionist that they do and I would just be ok calling another company if they is not  part of their services. They again assured me someone WILL call me in 10 mins.  Well, unless their definition of 10 mins is never, then they got it wrong as I am still waiting to be called 5 days later.

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Our heating and cooling maintenance plans include: 2 preventative maintenance visits per year (1 heating, 1 cooling), priority service, 15% off repairs, including parts, labor and refrigerant, 20% off diagnostic fees, no overtime charges on emergency service, and a 1-year guarantee on all repairs and modifications, an upgrade over the standard 90-day warranty. Sign up today and have one less thing to worry about in your home!
I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner.  By this time, I am starting to get frustrated because I am starting to get the run around.  I question her if I am even on the schedule or if they attempted to schedule a crane.  She says they are extremely busy and that she does not know.  So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line.  No answer.  I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point.  
In order to get the most out of your equipment, we highly recommend proper preventative HVAC maintenance. You’ll want to make sure from the outset that you have access to skilled and knowledgeable technicians who have been factory-trained to service your particular model, since different systems require different highly specific modifications. It’s advisable to find a reputable HVAC dealer in the Atlanta area that guarantees their work and offers annual service contracts to their customers to ensure necessary seasonal maintenance is always being performed regularly. Many times, timely adjustments and filter changes that are done on a regular basis can wind up saving you from breakdowns that always seem to occur right when you need your system the most.
1) Your air conditioner is not working at all. Before calling in a professional to address this issue, you may want to check a few things yourself. Check to see if your thermostat is set to “cool”. Confirm that your designated cooling temperature is less than the temperature of the room or home. If everything is set correctly, check the electrical panel to be sure you do not have a tripped breaker. If these things all check out and your air condition unit is still not working, it is time to call in a professional.
Not obvious is the fact that they need maintenance routinely, just like any other machine. The filter, usually located behind the front grill, needs to be washed. The condenser coil at the back of the unit can accumulate a lot of debris, and might require a special chemical bath. All air conditioning systems, large or small, need good air flow across the evaporator coil and the condenser coil. Efficiency and performance drop rapidly as air flow decreases. Lose enough air flow and the unit will burn out. Rodents can nest inside when not in use, and can foul up the unit in many ways. Wasps and hornets, as well as the honey bee find finned coils to be comfortable nesting places. Nests and dead insects can ruin the air conditioner.
At Edwards Heating & Air, our dedication to quality extends to every service and product we provide.  Since first opening our doors in 2001, we have continued to protect home and business owners in Acworth and across Acworth, Alpharetta, Cummings, Cartersville, Kennesaw & Woodstock, GA with conscientious workmanship, honest pricing, and exceptional products.  By never failing to handle every project with care and dedication, we earn your satisfaction, recommendation, and business.  We have continued to expand our list of clients by answering every call promptly, responding with courteous service, and delivering rewarding solutions.  Whether you are in need of new installation, replacement, upkeep or repairs for residential or commercial, heating, cooling, ventilation, and air quality, know that Edwards Heating & Air gets results.
HVAC repair technicians are properly qualified to take care of anything that relates to installing, maintaining or repairing your heating, air conditioning and refrigeration systems. Our professionals have gone through rigorous training and certification and all our technicians and equipment installers are NATE-certified, which involves demanding testing and indicates a solid understanding of the industry.
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