1/27/2015 Jim, we are committed to 100% satisfaction so every customer is very important to us.… Jim, we are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Steve, our Customer Relations Specialist, directly by email at [email protected] or give him a call at 925-318-4795. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue! Thanks Jim Read more
The installment team ARS made numerous attempts to correct the issue over the last several months. They have not found the issue on why my 2018 outside unit and inside unit (4 ton unit) is not cooling the house down. I had the unit for 1 year and in the months of July and August the Nest unit reads 90 degrees from 12 noon to 7pm. My wife and I are very upset with the upgrade unit we purchase from Home Depot.
After my initial meeting with HVAC Service I had really high hopes and thought these guys were going to be my HVAC go to company. However, it did not pan out this way whatsoever. Initial estimate meeting - This was the initial meeting I thought I found the go to company. Alberto was friendly, punctual, and knowledgeable. I asked some very basic questions and Alberto was able to explain the why's and why not's of each of my questions. Overall I felt really comfortable with Alberto and was extremely impressed. Then it goes all downhill..... Alberto said they were busy but could either install on the upcoming Saturday. We were going to be out of town and said unfortunately that day did not work. He then proposed the upcoming Tuesday as a possible solution, but just had to confirm with another appointment. I said great. I will review the estimate and call your office to confirm I want to move forward with the install. Within 1-hour of Alberto leaving (probably more like 30 minutes) I called the office to confirm I wanted to move forward with the install and to please confirm that Tuesday will be the install day. The lady on the phone said that she will get in touch with Alberto and call me back. This was on a Friday. On Monday I had not received a call from HVAC Service so I called to follow up. The lady on the phone said they were not able to secure a crane for Tuesday and that the install would not be taking place. Fine, no problem I understand. Two weeks go by and no phone call from HVAC Service regarding install date, or any update at all. I call them to check in to see if they have put me on the schedule and when I can expect to have the AC installed. You can tell by the discussion I had with the lady on the phone that they completely forgot about me and have not scheduled anything. She says she needs to get in contact with the owner because she has no idea on the availability of the crane. I was told that she would call me back by the end of the day with an update. Surprise, surprise, no phone call. I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner. By this time, I am starting to get frustrated because I am starting to get the run around. I question her if I am even on the schedule or if they attempted to schedule a crane. She says they are extremely busy and that she does not know. So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line. No answer. I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point. Monday the following week, no phone calls, or follow up. I call to get an update and am told that they cannot install my system because they don't have time. I ask what does that mean, one year? One week? Until the end of summer they say. What does that mean I ask? They say at the end of September. I say thank you for wasting 1 month of my time. How could they have served me better without serving me? 1. Be honest and let me know as soon as possible that the install was going to be delayed and probably not happen until the end of summer. Don't waste a month of my time. I could have reached out to a different company in the time I was waiting for them. 2. Communicate! the thing that upsets me the most is I was the one making all the calls to them. Not once did they ever call me to say we have not forgot about you, or this is what is happening. 3. Provide recommendations on other contractors who could have helped me once they realized they were too busy. I am pretty disappointed it came to this review because I really liked this company and wanted to do work with them. It is a family run business, and reminded me of the HVAC business my dad owned. Beware once you are the one that has to start calling them for updates, or to follow up; your time is probably best served by calling a different contractor.
The myth that most people believe is that if you add more refrigerant to the unit it will cool better. This is only true if the evaporator coil is operating below freezing. The unit must have a balanced charge at the correct refrigerant pressure for the temperature and usually, only an HVAC professional can charge your unit properly. Another misconception about refrigerant is that the unit burns it up and it must be replaced from time to time. This is not true. Furthermore, the refrigerant loop is a closed system and barring any leaks the air conditioning system should never need any refrigerant.
Need a residential electrician in southern NH? The LeBlanc electrical team has the skilled electricians needed to resolve all of your residential and light commercial electrical needs. It's your style and your budget. We answer questions, provide estimates and install everything from lighting fixtures to whole house generators. Let us be your electrical liaison.
Evaporative coolers tend to feel as if they are not working during times of high humidity, when there is not much dry air with which the coolers can work to make the air as cool as possible for dwelling occupants. Unlike other types of air conditioners, evaporative coolers rely on the outside air to be channeled through cooler pads that cool the air before it reaches the inside of a house through its air duct system; this cooled outside air must be allowed to push the warmer air within the house out through an exhaust opening such as an open door or window. These coolers cost less and are mechanically simple to understand and maintain.
Our technicians have experience repairing furnaces and will make sure your home is back to keeping you comfortable in no time. From training and certifications to our reputation for getting the job done right time and time again, you can be sure that Van Haaften Plumbing & Heating’s furnace repair technicians will have your troubles taken care of and your furnace running smoothly. Whether it’s emergency furnace repair or service you can schedule some time in advance, our team can provide you peace of mind, knowing that your furnace is in skilled hands. Need a furnace repair? When performing a repair, it's vital to source professional HVAC contractors.