After my initial meeting with HVAC Service I had really high hopes and thought these guys were going to be my HVAC go to company. However, it did not pan out this way whatsoever. Initial estimate meeting - This was the initial meeting I thought I found the go to company. Alberto was friendly, punctual, and knowledgeable. I asked some very basic questions and Alberto was able to explain the why's and why not's of each of my questions. Overall I felt really comfortable with Alberto and was extremely impressed. Then it goes all downhill..... Alberto said they were busy but could either install on the upcoming Saturday. We were going to be out of town and said unfortunately that day did not work. He then proposed the upcoming Tuesday as a possible solution, but just had to confirm with another appointment. I said great. I will review the estimate and call your office to confirm I want to move forward with the install. Within 1-hour of Alberto leaving (probably more like 30 minutes) I called the office to confirm I wanted to move forward with the install and to please confirm that Tuesday will be the install day. The lady on the phone said that she will get in touch with Alberto and call me back. This was on a Friday. On Monday I had not received a call from HVAC Service so I called to follow up. The lady on the phone said they were not able to secure a crane for Tuesday and that the install would not be taking place. Fine, no problem I understand. Two weeks go by and no phone call from HVAC Service regarding install date, or any update at all. I call them to check in to see if they have put me on the schedule and when I can expect to have the AC installed. You can tell by the discussion I had with the lady on the phone that they completely forgot about me and have not scheduled anything. She says she needs to get in contact with the owner because she has no idea on the availability of the crane. I was told that she would call me back by the end of the day with an update. Surprise, surprise, no phone call. I call to follow up at the end of the next day and she said that she has not been able to get in touch with the owner. By this time, I am starting to get frustrated because I am starting to get the run around. I question her if I am even on the schedule or if they attempted to schedule a crane. She says they are extremely busy and that she does not know. So I say, basically I have waited over 2 weeks and you have not put me on the schedule and I am at the end of the install line. No answer. I tell her to talk to her boss and find out what is happening, and I will think about what direction I want to move in at this point. Monday the following week, no phone calls, or follow up. I call to get an update and am told that they cannot install my system because they don't have time. I ask what does that mean, one year? One week? Until the end of summer they say. What does that mean I ask? They say at the end of September. I say thank you for wasting 1 month of my time. How could they have served me better without serving me? 1. Be honest and let me know as soon as possible that the install was going to be delayed and probably not happen until the end of summer. Don't waste a month of my time. I could have reached out to a different company in the time I was waiting for them. 2. Communicate! the thing that upsets me the most is I was the one making all the calls to them. Not once did they ever call me to say we have not forgot about you, or this is what is happening. 3. Provide recommendations on other contractors who could have helped me once they realized they were too busy. I am pretty disappointed it came to this review because I really liked this company and wanted to do work with them. It is a family run business, and reminded me of the HVAC business my dad owned. Beware once you are the one that has to start calling them for updates, or to follow up; your time is probably best served by calling a different contractor.
Call Miller's Air Conditioning & Heating at (925) 583-6387 and always speak with a live and helpful member of our team, who will immediately focus on your requirements. While our competitors punch a strict time clock, we realize heating and cooling challenges often arise outside of regular business hours. Rather than leave a message on a machine, take advantage of personalized service and the prompt response of radio dispatched trucks.
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Preventative Maintenance: Keep your HVAC & Refrigeration equipment operating at peak efficiency with a preventative maintenance program. Regularly maintained equipment lasts longer, provides reliable comfort on the hottest Acworth summer day, and lowers energy consumption. If you’ve ever experienced and emergency repair your know the costs are high. Components are damaged beyond repair. Let R.S. Andrews maintain your systems. Call (770) 574-6700 now.
Are there watermarks on your ceiling? Visible leaks around your outdoor unit? Has your AC system completely stopped working? If you notice any of these signs, it’s in your best interest to call an AC technician to fix the issue before it causes more problems for you, your AC system, and your home. To learn more about potential AC malfunctions and how we fix AC issues, visit our AC Repair page.
7) Schedule an annual tune-up with an HVAC professional. A trained HVAC technician can detect most problems before they become major ones. With a cost of around $100 for a routine maintenance call, the benefits will likely outweigh the costs by a considerable margin. A typical tune-up will include various tests to ensure your unit’s internal parts are functioning correctly, as well as a filter check, and a refrigerant charge if needed. Your technician will likely also clear the drain, and clean your unit thoroughly inside and out.
Repairs—If something appears to be not working right with your heating and cooling, a professional will examine the whole health of your system. It’s easy to hop on the internet and research information to find our own conclusions, but there could be an additional component or reason why your system isn’t working properly that isn’t clear or recognizable. Consider our own health concerns—you might check out your symptoms online to try and draw your conclusions, but it’s always best to make an appointment with a doctor to receive an expert opinion.