I originally took off one star because of the SNAFU with getting the part ordered. When Alberto called me on the phone he admitted the person had "gotten busy with other things" and apologized. THAT was taking the high road and I was impressed by that. Sadly, for reasons I won't guess at, Alberto has decided to take the low road in his comments and imply that they got the part as quickly as possible. Well, we called at 2:30 so did someone spend six and a half hours finding the part?? That seems very doubtful.
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Hii need you guys help! Once my thermostat drop below the set temp , my furnace does not turn on and I was wondering what’s wrong with it. It happens mostly on cold nights. Sometimes I would have to go in the basement and turned the furnace power switch off then on and will come on once I switch it off then on.i also change the thermostat recently, so I don’t think that’s the problem
Air conditioners can create a lot of water because they remove moisture from the air. To get rid of this, they have a [usually plastic] drain pipe that comes out of the side of the air handler. Over time, algae can block this pipe and, when it does, the AC won’t work. In fact, some condensate drains have a float switch that won’t let the AC run if water backs-up. Water can also puddle around the unit or flood the area. To deal with condensate problems, please see Air Conditioner Leaks Water, below.
Just like running a marathon, we perform better at full strength. If we’re not feeling great, it’s that much harder to finish the race. Similarly, when you set your thermostat to a certain temperature, the system is tasked with maintaining that temperature throughout the room. Working at full strength, the system can easily maintain that temperature (as long as it’s not below 60 degrees or above 80 degrees). However, when injured, the system may struggle to keep the room at your desired temperature. As such, it’s working harder, which means higher utility bills.
Consequently, this water must exit the air handler—typically through plastic pipe or a drain tube. That drain tube goes directly outside, often terminating near the compressor, or to a floor drain or to a small electric “condensate pump” located by the air handler. Where a condensate pump is used, it connects to a 1/2-inch vinyl or rubber tube that exits outdoors or to a drain.
Good Evening HVAC Team, I deeply appreciate your team for getting back to me quickly yesterday evening so I could schedule an appointment for my gf's place(definitely something has been wrong for a while)-- The technician Alberto showed up within the 2 hour window that was appointed to us (WITHIN the 1st half hour!!!). BIG THANK YOU for being honest, and advising us that for some reason the fuse/switch was in the reverse position so the AC unit would not properly turn on. The unit turned back on immediately, and began cooling the house. And then providing advice that the AC/Heating system needed some TLC, and giving us options to save money by purchasing a maintenance plan that included the filters plus cleaning services since we were already being charged for the service today. My personal thanks for being extremely professional, and personable as you entered our home. Solving the technical issue is only part of the job, but providing great Customer Service, and Cost Effective solutions are reasons to recommend you to the people who are looking for the same type of service. Also, it was very convenient that you were able to take my payment over the Phone(FaceTime) since I was not present at the time. Your company website is well organized, and I had no problem reviewing your capabilities as well as how to contact your team. Most important, Tina spoke very highly of you, and made her feel comfortable through the process. SO BOTTOM LINE to other customers looking for HVAC service: LOOK NO FURTHER!!! If you have a AC/Heater Issue, give this the HVAC company a call, or email-- You won't be disappointed. Kind Regards, Michael
We are a local, family-owned business that has been serving the Lancaster County area since 1945. For many homeowners, we are their trusted partner for home improvements and repairs, providing certified electrical and plumbing services, home remodeling, and major home appliance sales and service. Our large team of experienced installers, plumbers, electricians, and HVAC repair technicians means you can rely on Brubaker, Inc. to respond quickly for all your home repair needs.
Service Experts Heating and Air Conditioning was founded on the basis of providing customers with the best heating and cooling practices in the industry. Since its inception, Service Experts has been dedicated to community, providing the top of the line HVAC products and services in your area. If you want more information about your local HVAC leaders, call us at 866-397-3787 or set up an appointment with us online.